Wednesday, 8 February 2017

Adapt to latest tech trends, analyst alerts firms

By GIFT NDOLWANE JOHANNESBURG, (CAJ News) – ARTIFICIAL intelligence (AI) and Instant Messaging (IM) are poised to fundamentally change the service call experience. This is according to an industry expert Nicholas O’Connor, who points out already, many companies are using social media and considering chatbots to address customer queries resulting in a rethink of how […]

from Sniply: CAJ News Africa

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